Customer Support Representative - escalations (Salt Lake City, UT)

Westbrook Fern Transit Planning Group is looking for a Customer Support Representative. The job centres on escalations for fare systems, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with fare systems. Working arrangement • Full-time, with a steady weekday schedule. • On site in Salt Lake City. • We will tell you what to expect at each step of the hiring process.