Customer Support Representative - escalations (Salt Lake City, UT)

Ironwood Wren Energy Group delivers power and gas plans across the Salt Lake City region. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 167 people based in Salt Lake City. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including outage response, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with outage response. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Salt Lake City, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.