Customer Support Representative - escalations (Salt Lake City, UT)

Nova River Water Authority Group supplies drinking water and treats wastewater for Salt Lake City and nearby communities, and we need a Customer Support Representative to lead our escalations. Safety and public health guide our decisions. What you will do • Resolve billing and account issues, including water quality, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Salt Lake City. • We will tell you what to expect at each step of the hiring process.