Customer Support Representative - escalations (Salt Lake City, UT)

We are growing our team at Northwind Ashton Foods and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of more than 1,000 people based in Salt Lake City. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including sanitation schedules, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with sanitation schedules. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Salt Lake City. • We will tell you what to expect at each step of the hiring process.