Customer Support Representative - escalations (Salt Lake City, UT)

Silverline Vista Property Management is looking for a Customer Support Representative. The job centres on escalations for unit turnovers, and it would suit someone who likes steady, practical work. Residents are neighbours, not numbers. What you will do • Resolve billing and account issues, including unit turnovers, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with unit turnovers. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Salt Lake City. • We will tell you what to expect at each step of the hiring process.