Customer Support Representative - escalations (Salt Lake City, UT)

We are growing our team at Lumen Forge Freight Group and adding a Customer Support Representative whose main responsibility will be escalations. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including claims, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with claims. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Salt Lake City. • We will tell you what to expect at each step of the hiring process.