Customer Support Representative - escalations (Salt Lake City, UT)

Harborlight Fox Press is looking for a Customer Support Representative. The job centres on escalations for print quotes, and it would suit someone who likes steady, practical work. We like people who notice details. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including print quotes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with print quotes. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Salt Lake City. • We reply to every applicant.