Customer Support Representative - escalations (Salt Lake City, UT)

Cedar Quarry Energy Group delivers power and gas plans across the Salt Lake City region, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including usage data, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with usage data. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Salt Lake City. • We reply to every applicant.