Customer Support Representative - escalations (Salt Lake City, UT)

Lumen Sable Press is a printer and publisher in Salt Lake City serving local and national clients, and we need a Customer Support Representative to lead our escalations. Deadlines are tight and craftsmanship matters. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including print quotes, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with print quotes. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Salt Lake City. • We will tell you what to expect at each step of the hiring process.