Customer Support Representative - escalations (Salt Lake City, UT)

We are growing our team at Northwind Cross Inspection Services and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of more than 1,000 people based in Salt Lake City. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including client sites, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with client sites. Working arrangement • Full-time, with a steady weekday schedule. • On site in Salt Lake City, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.