Customer Support Representative - escalations (Sacramento, CA)

Stonegate Umber Hospitality Group runs guest-focused properties across the Sacramento area. We are hiring a Customer Support Representative to take on escalations. We work weekends and holidays and we make it fun. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including group events, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with group events. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Sacramento. • We will tell you what to expect at each step of the hiring process.