Customer Support Representative - escalations (Sacramento, CA)

We are growing our team at Silverline Vista Property Management Group and adding a Customer Support Representative whose main responsibility will be escalations. We are flexible about schedules. What you will do • Resolve billing and account issues, including resident events, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with resident events. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Sacramento, with some flexibility after the first few months. • We reply to every applicant.