Customer Support Representative - escalations (Sacramento, CA)

We are growing our team at Harborlight Maple Markets and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of more than 1,000 people based in Sacramento. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including pricing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with pricing. Working arrangement • Full-time, on a regular day shift. • On site in Sacramento. • We will tell you what to expect at each step of the hiring process.