Customer Support Representative - escalations (Sacramento, CA)

Stonegate Sable Water Authority is looking for a Customer Support Representative. The job centres on escalations for water quality, and it would suit someone who likes steady, practical work. You would join a small organisation of about 72 people based in Sacramento. What you will do • Resolve billing and account issues, including water quality, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Sacramento. • We will tell you what to expect at each step of the hiring process.