Customer Support Representative - escalations (Sacramento, CA)

Highbridge Willow Medical Group is looking for a Customer Support Representative. The job centres on escalations for regulatory submissions, and it would suit someone who likes steady, practical work. Engineers and clinicians sit at the same table. What you will do • Resolve billing and account issues, including regulatory submissions, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with regulatory submissions. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Sacramento. • We reply to every applicant.