Customer Support Representative - escalations (Sacramento, CA)

Westbrook Forge Hospitality is a hospitality company in Sacramento with restaurants, rooms and catering, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 37 people based in Sacramento. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including reviews and feedback, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with reviews and feedback. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Sacramento. • Applications are reviewed on a rolling basis.