Customer Support Representative - escalations (Rochester, NY)

Redstone Meridian Inspection Services Group is looking for a Customer Support Representative. The job centres on escalations for scheduling, and it would suit someone who likes steady, practical work. You would join a small organisation of about 22 people based in Rochester. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including scheduling, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with scheduling. Working arrangement • Full-time, on a regular day shift. • On site in Rochester. • We will tell you what to expect at each step of the hiring process.