Customer Support Representative - escalations (Richmond, VA)

Bluepeak Mill Energy delivers power and gas plans across the Richmond region. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Richmond. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service connections, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Richmond, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.