Customer Support Representative - escalations (Richmond, VA)

Nova Juniper Foods Partners is looking for a Customer Support Representative. The job centres on escalations for allergen controls, and it would suit someone who likes steady, practical work. You would join a large organisation of about 274 people based in Richmond. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including allergen controls, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with allergen controls. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Richmond. • Applications are reviewed on a rolling basis.