Customer Support Representative - escalations (Richmond, VA)

Cedar Junction Water Authority Group operates treatment plants and pipelines around Richmond, and we need a Customer Support Representative to lead our escalations. You would join a large organisation of about 368 people based in Richmond. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including capital projects, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Richmond. • Applications are reviewed on a rolling basis.