Customer Support Representative - escalations (Reno, NV)

Bright Field Manufacturing Partners is looking for a Customer Support Representative. The job centres on escalations for customer orders, and it would suit someone who likes steady, practical work. We value people who work safely and speak up. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with customer orders. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Reno. • We reply to every applicant.