Customer Support Representative - escalations (Reno, NV)

Highbridge Sable Press Group is looking for a Customer Support Representative. The job centres on escalations for print quotes, and it would suit someone who likes steady, practical work. Many of us have been here for ten years or more. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including print quotes, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with print quotes. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Reno, with some flexibility after the first few months. • We reply to every applicant.