Customer Support Representative - escalations (Reno, NV)

Greenridge Juniper Hospitality operates hotels and event venues around Reno. We are hiring a Customer Support Representative to take on escalations. Guests remember kindness. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including reviews and feedback, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with reviews and feedback. Working arrangement • Full-time, with a steady weekday schedule. • On site in Reno. • We will tell you what to expect at each step of the hiring process.