Customer Support Representative - escalations (Reno, NV)

We are growing our team at Nova Vista Press and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 16 people based in Reno. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including proofing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with proofing. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Reno. • Applications are reviewed on a rolling basis.