Customer Support Representative - escalations (Reno, NV)

Redstone Lantern Insurance Group sells home, auto and small-business insurance in Reno. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 559 people based in Reno. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including claims, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with claims. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Reno. • Applications are reviewed on a rolling basis.