Customer Support Representative - escalations (Reno, NV)

Highbridge Harbor Freight is looking for a Customer Support Representative. The job centres on escalations for claims, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including claims, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with claims. Working arrangement • Full-time, with a steady weekday schedule. • On site in Reno. • We will tell you what to expect at each step of the hiring process.