Customer Support Representative - escalations (Reno, NV)

Foxglove Junction Manufacturing manufactures parts and assemblies at its Reno plant. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Reno. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including work orders, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with work orders. Working arrangement • Full-time, on a regular day shift. • On site in Reno. • We reply to every applicant.