Customer Support Representative - escalations (remote)

Lumen Iron Medical is looking for a Customer Support Representative. The job centres on escalations for training materials, and it would suit someone who likes steady, practical work. Engineers and clinicians sit at the same table. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including training materials, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with training materials. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Fully remote, with quarterly visits in Pittsburgh. • We reply to every applicant.