Customer Support Representative - escalations (remote)

Harborlight Ridge Property Management looks after rental homes across the Atlanta area, and we need a Customer Support Representative to lead our escalations. You would join a large organisation of about 615 people, working mostly from home. What you will do • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with maintenance requests. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Atlanta. • We will tell you what to expect at each step of the hiring process.