Customer Support Representative - escalations (remote)

Foxglove Pine Auto Group is looking for a Customer Support Representative. The job centres on escalations for parts orders, and it would suit someone who likes steady, practical work. Customers come back because we explain what they need and what they do not. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including parts orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with parts orders. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Denver. • We reply to every applicant.