Customer Support Representative - escalations (remote)

Bright Basin Inspection Services is looking for a Customer Support Representative. The job centres on escalations for field inspections, and it would suit someone who likes steady, practical work. Technicians travel and report carefully. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including field inspections, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with field inspections. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Fully remote, with quarterly visits in Atlanta. • We will tell you what to expect at each step of the hiring process.