Customer Support Representative - escalations (remote)

Westbrook Sable Water Authority Group is a public water utility serving the Anchorage area, and we need a Customer Support Representative to lead our escalations. Crews and office staff work closely together. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including capital projects, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with an occasional day on site in Anchorage. • We will tell you what to expect at each step of the hiring process.