Customer Support Representative - escalations (remote)

Nova Keystone Arts Center Group is looking for a Customer Support Representative. The job centres on escalations for volunteer programmes, and it would suit someone who likes steady, practical work. Everyone pitches in on show days. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with volunteer programmes. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Anchorage. • Applications are reviewed on a rolling basis.