Customer Support Representative - escalations (remote)

Redstone Cedar Banking Services is looking for a Customer Support Representative. The job centres on escalations for loan files, and it would suit someone who likes steady, practical work. You would join a large organisation of about 726 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including loan files, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with loan files. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Orlando. • Applications are reviewed on a rolling basis.