Customer Support Representative - escalations (remote)

We are growing our team at Amberfield Corner Markets Group and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including online orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with online orders. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Colorado Springs. • We reply to every applicant.