Customer Support Representative - escalations (remote)

Bright Mill Arts Center is looking for a Customer Support Representative. The job centres on escalations for event logistics, and it would suit someone who likes steady, practical work. Evenings and weekends are part of the job. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including event logistics, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with event logistics. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Denver. • We will tell you what to expect at each step of the hiring process.