Customer Support Representative - escalations (remote)

Clearpath Bridge Facilities is looking for a Customer Support Representative. The job centres on escalations for work orders, and it would suit someone who likes steady, practical work. Our crews keep other people's buildings running and we treat them well. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including work orders, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with work orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in Dallas. • We reply to every applicant.