Customer Support Representative - escalations (remote)

Lumen Rowan Hospitality is looking for a Customer Support Representative. The job centres on escalations for food costs, and it would suit someone who likes steady, practical work. You would join a large organisation of about 730 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including food costs, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with food costs. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Miami. • Applications are reviewed on a rolling basis.