Customer Support Representative - escalations (remote)

We are growing our team at Harborlight Haven Property Management and adding a Customer Support Representative whose main responsibility will be escalations. Maintenance and leasing staff share information every day. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including maintenance requests, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with maintenance requests. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with a monthly team day in Providence. • We will tell you what to expect at each step of the hiring process.