Customer Support Representative - escalations (remote)

Westbrook Ashton Hospitality operates hotels and event venues around Hartford. We are hiring a Customer Support Representative to take on escalations. We work weekends and holidays and we make it fun. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including food costs, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with food costs. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Hartford. • Applications are reviewed on a rolling basis.