Customer Support Representative - escalations (remote)

Amberfield Meridian Inspection Services Group provides independent inspection and testing for industry across Tucson. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including scheduling, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with scheduling. Working arrangement • Part-time, about 20 hours a week, mornings. • Fully remote, with a monthly team day in Tucson. • Applications are reviewed on a rolling basis.