Customer Support Representative - escalations (remote)

Westbrook Harbor Freight is looking for a Customer Support Representative. The job centres on escalations for carrier rates, and it would suit someone who likes steady, practical work. We reward reliability. What you will do • Resolve billing and account issues, including carrier rates, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with carrier rates. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Virginia Beach. • We reply to every applicant.