Customer Support Representative - escalations (remote)

Nova River Water Authority supplies drinking water and treats wastewater for Columbus and nearby communities, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 28 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Columbus. • We reply to every applicant.