Customer Support Representative - escalations (remote)

We are growing our team at Highbridge Union Banking Services and adding a Customer Support Representative whose main responsibility will be escalations. We keep decisions close to customers and expect people to explain things plainly. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including card disputes, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with card disputes. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Little Rock. • We will tell you what to expect at each step of the hiring process.