Customer Support Representative - escalations (remote)

Summit Wren Energy Group is an energy provider in Savannah focused on reliable service and fair billing, and we need a Customer Support Representative to lead our escalations. We work closely with regulators and communities. What you will do • Resolve billing and account issues, including usage data, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with usage data. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Savannah. • We will tell you what to expect at each step of the hiring process.