Customer Support Representative - escalations (remote)

Harborlight Field Housing is looking for a Customer Support Representative. The job centres on escalations for repair requests, and it would suit someone who likes steady, practical work. Housing is our mission and residents are our neighbours. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including repair requests, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with repair requests. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Indianapolis. • Applications are reviewed on a rolling basis.