Customer Support Representative - escalations (remote)

We are growing our team at Foxglove Stone Arts Center and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 29 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including school partnerships, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with school partnerships. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with a monthly team day in San Antonio. • We reply to every applicant.