Customer Support Representative - escalations (remote)

Highbridge Harbor Foods is a El Paso food manufacturer supplying grocers and food-service customers, and we need a Customer Support Representative to lead our escalations. You would join a large organisation of about 403 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including cold storage, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with cold storage. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in El Paso. • We will tell you what to expect at each step of the hiring process.