Customer Support Representative - escalations (remote)

Clearpath Amber Housing is looking for a Customer Support Representative. The job centres on escalations for repair requests, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including repair requests, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with repair requests. • Bilingual English and Spanish. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Nashville. • We reply to every applicant.