Customer Support Representative - escalations (remote)

We are growing our team at Northwind Harbor Environmental Services Associates and adding a Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service complaints, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with service complaints. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in Hartford. • We will tell you what to expect at each step of the hiring process.